Troubleshooting

Connection to Session Hangs - Requesting Kasm

Note

When troubleshooting this issue, always test by creating new sessions after making changes. Resuming a session may not have the changes applied.

../_images/requesting_kasm.png

Session hangs at requesting Kasm

Client-side issues

Tip

If the Kasm Workspaces deployment is internet accessible, consider testing access via a browser using the Kasm Live Demo to help rule out client-side issues. You can sign up for the free demo at https://kasmweb.com

  • Disable Browser Extensions

    Some browser extensions have been know to cause conflicts when making connections to Kasm Sessions. Disable any browser extensions/add-ons that may be enabled. Avoid using “incognito” or “private-browsing” modes while troubleshooting.

  • Corporate Proxies - WebSockets

    Some corporate proxies/firewalls and other security appliances may not support proxying WebSockets, which is needed to establish a connection to Kasm sessions. You can verify your environment supports WebSockets by visiting: https://www.websocket.org/echo.html .

    You may see the UI cycle between “Requesting Kasm…” and “Connecting…” repeatedly. The following errors will repeat in the Console tab of the Develop Tools for the browser.

    ../_images/websocket_error.png

    Session hangs at requesting Kasm

Server-side issues

  • Compatible Docker Version

    Ensure the system is running compatible versions of docker and docker compose. See System Requirements for more details.

  • Reverse Proxy Issues

    If running Kasm behind a reverse proxy such as NGINX, please consult the Reverse Proxy Guide The reverse proxy used, must support WebSockets, and the Zone configuration must also be updated accordingly.

  • Name Resolution and General Connectivity

    If accessing Kasm Workspaces via DNS name, ensure the Kasm Workspaces services can properly resolve the same address. The Kasm services must also be able to connect to user-facing addresses. During installation, docker will create several local sub interfaces and Kasm services are assigned addresses on those bridged networks. Ensure firewalls or security groups are not blocking access.

    Conduct the following tests from the Kasm Workspaces server to ensure name resolution and general connectivity are working properly. If these items fail, correct the dns/networking/firewall issues.

    # Test using the URL used to connect to the Kasm UI
sudo docker exec -it kasm_proxy wget https://<your.kasm.server>:443

# Test using the IP of the Kasm Workspaces server if your deployment is using a reverse proxy. If Kasm Workspaces was installed using a non-standard port. Specify that port here
sudo docker exec -it kasm_proxy wget https://<your.kasm.server.ip>:443

    If there is a NAT / DNS issue that will prevent the Kasm Workspaces services from ever contacting the user-facing address, then the address used by the services can be updated with the Kasm Workspaces server IP address.

    This can be done by navigating to Kasm Admin UI page, Zones, editing the Default zone with the pencil icon and setting the Upstream Auth Address to the IP of the Kasm workspaces server

  • UFW on Ubuntu and Debian Systems

    Despite Docker adding rules to iptables allowing external connections the the ‘kasm_proxy’ container from external IPs, UFW’s default rules will block connections from ‘kasm_default_network’ to the ‘kasm_proxy’ container.

    Ensure that there is a firewall rule added to allow these connections.

    # Test to see if UFW is installed and enabled
sudo ufw status

# If UFW is active then allow https connections
sudo ufw allow https

  • Cloud Security Groups

    If the security group rule in the AWS / Azure / OCI console that allows https into the Web App restricts connections by IP address (the source IP is not “0.0.0.0/0”), then an additional rule must be added to allow the server to connect to itself.

    This is done by creating an additional rule to the security group allowing https connections from the same security group.

../_images/ip_allowlist_example.jpg

Security Group Example

GPU Passthrough Support

  • Agents table shows 0 GPUs

    The first image below is the Agents list. The GPUs column should show the number of GPUs available on that agent. The second image is the top of the View Agent panel. If the GPU(s) was detected, it this view will show details about the GPU. Finally, the third image below is the GPU Info details shown on the Agent View Panel.

    Kasm uses multiple methods to gather information about GPUs. If the GPU Info json contains some, but not all information about your GPUs and the agent is not reporting any GPUs, ensure that the Nvidia Docker toolkit is installed and you restarted the docker daemon. Run the command sudo docker system info | grep Runtimes and check that nvidia is listed.

../_images/agent_no_gpus.png

Agents List

../_images/agent_details1.png

Agent Details

../_images/agent_gpu_info.png

Agent GPU Info

  • No resources are available : When users attempt to provision a workspace they get the following error message.

../_images/no_resources_error.png

No Resources Error

There are a number of reasons for this error message to occur, generally, this error message means that the workspace had requirements that could not be fullfilled by any of the available agents. The requirements include: CPUs, RAM, GPUs, docker networks, and zone restrictions. Check the Logging view under the Admin panel to search for the cause. The example below shows that the image was set for 6 GPUs but no agent could be contacted with at least 6 GPUs.

../_images/no_resources_logs.png

Logs indicating source of issue

  • nvidia-smi errors : The nvidia-smi tool should automatically be available inside the container. Before troubleshooting anything with Workspaces, ensure nvidia-smi works on the host directly. Next, ensure that you can manually run a container on the host with the nvidia runtime set and successfully run the nvidia-smi command from within the container. If you are able to run nvidia-smi from the host directly and when manually running a container, then open a support issue with Kasm.