---
myst:
  html_meta:
    "description lang=en": "Kasm Workspaces troubleshooting general server issues."
    "keywords": "Kasm, Troubleshooting, Debugging"
    "property=og:locale": "en_US"
---
```{title} Troubleshooting - General Server Issues
```

## General Server Issues

- **Compatible Docker Version**

  > Ensure the system is running compatible versions of {code}`docker` and {code}`docker compose`. See
  > {doc}`System Requirements <../../install/system_requirements>` for more details.

- **Cloud Security Groups**

  > If the security group rule in the AWS / Azure / OCI console that allows https into the Web App restricts connections by IP address
  > (the source IP is not "0.0.0.0/0"), then an additional rule must be added to allow the server to connect to itself.
  >
  > This is done by creating an additional rule to the security group allowing https connections from the same security group.

```{figure} /images/troubleshooting/requesting_kasm/ip_allowlist_example.jpg
:align: center
**Security Group Example**
```